Childline Malaysia-Feeling Sad-Festive Stress-Back to school-Being Bullied
Childline Malaysia-Feeling Sad-Festive Stress-Back to school-Being Bullied
Welcome To Childline Malaysia
Childline Malaysia is a national, confidential helpline for children under 18 years old.
We can chat about anything… Your mum, dad, a boyfriend or girlfriend, a friend who needs help, problems in school, or maybe you are feeling angry, sad or confused.
Talk to us. We are here to listen.
Here are some issues that might interest you – the rest can be found under ‘Get Info’. If you need info which we don’t have, just let us know!
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If you’re not sure whether you should contact us, here is some information that might help you decide. | ||
What can I contact Childline about? You can contact Childline about anything – no problem is too big or too small. If you are feeling scared or out of control or just want to talk to someone you can contact us. Some of the things that you might want to contact us about are
Are calls to 1599 9 free? At the moment calls are not free, but you can ask for the Childline Support Officer to call you back – so that the call is on us! Calls from landlines cost 4 sen a minute, and the call from your mobile phone depends on your phone package and telco. So who is on the other end of the line or email? Our Childline Support Officers are very ordinary people. They can be tall, short, have brothers and sisters, be scared of spiders or love to play badminton. In other ways they are special because they give their time to Childline so that every day of the year, 24/7, there is someone there if you need help. A Childline Support Officer is someone:
Will my friends find out that I’ve called you? No. All contact – calls or emails – to Childline is confidential. This means that we will not tell anyone what you have told us, unless we are very worried about your safety or the safety of others, then we may have to tell others. Childline will only take action if we feel it’s an emergency and we will talk to you about this first. HELP!!! I don’t know how to talk to you!! Don’t worry… it’s always hard when you’re trying to talk to someone for the first time – whether over the phone or by email. It can be hard to write or talk if you are upset or feeling hurt and you might not know what to say or write. There are a few things that you can do before you contact us, to make sure we can help you as much as possible. Here are some tips. What should I say when I contact Childline? Think about what you want to say before you contact us. You can get in touch at any time, but it might help you to have thought about what you want to tell us first. Make sure you are in a safe place and have enough time to write your email, chat or call us so you are not interrupted. Try and be clear and describe what has happened and how you feel. This will help our Childline Support Officers understand how to help you. What do I have to tell Childline when I get in touch? When you contact us you don’t have to give your name or any details about yourself if you don’t want to. You can contact us about anything, so think about how you feel and tell us about it. The more you tell us about what is happening and how it makes you feel, the more we can understand and help you. We might ask you some questions to try and understand how you are feeling or to help you talk about it. You don’t have to answer them if you don’t want to. You can get back in touch at anytime, even if you didn’t tell us anything the first time you contacted us. I don’t know how to express myself in English or BM. Can I speak to you in Tamil? Childline does have Childline Support Officers, or counsellors, who speak Tamil, and a range of other languages or dialects. If we are unable to find someone at that moment to speak to you, we can arrange for a Childline Support Officer, or counsellor, who speaks or writes in your preferred language to contact you. Don’t worry… we will try our best to help you! |